PRIVACY POLICY


INTRODUCTION

First of all, thank you for your interest in TADAAM. In order to use our Services, we will have to request certain information from you that is required for starting up and maintaining the service, for example your name, address, but also the necessary payment details, etc. During your use of our Services, we also receive additional information from you regarding your use. We think it is very important that you have a good idea of everything that happens with your data and that does not happen. We have tried to bring this information together in a clear and transparent manner in the privacy policy below. If you have any further questions or concerns after reading the following, please do not hesitate to contact us. You will find our contact details at the bottom of this policy.


Who are we?

TADAAM is an innovation project within Telenet. In that sense, Telenet bv (with its registered office at Liersesteenweg 4, 2800 Mechelen, and registered with the CBE under number 473.416.418) is the person ultimately responsible for processing your personal data.

From the perspective of setting up an innovation project, TADAAM has various systems in which your data is stored and processed. The Services offered by TADAAM also differ significantly from the Services offered by Telenet. That is why we have opted for a more tailored privacy policy for TADAAM.


What information do we collect?

A. The data that we collect directly from you
In the first instance it is about the data that we receive directly from you when requesting, starting up and using the Service.
This is, for example, the data that we request to register you as a customer with TADAAM.
By this we mean, for example, your e-mail address, your name, your address, but also, for example, your payment details. Regarding the registration of your payment details, we refer you to the special section below.
B. The data resulting from the use of the Service
In addition, we also have data resulting from the use of the Service, this includes more technical data, traffic data or location data.

C. The information we obtain from third parties
To improve our services it is possible that we purchase data from specialized third party companies such as Bisnode. With the socio-demographic data or consumer information that we obtain from such companies, we can get started to adjust, improve, etc. our Services.


Why should I create an account?

As a TADAAM customer you have the option to create a TADAAM account. This is not mandatory but creating an account does have some advantages:


What information is it about and what do we use your information for?

We collect this data for a number of obvious reasons.

A. Because they are necessary for the implementation of our agreement
We collect this data because it is necessary for starting, executing or terminating our agreement, for example:

B. Because we have a legitimate interest
It is our intention to always offer you the best service, for which your personal data can also provide us with useful information. In that case we speak of a legitimate interest on the basis of which we can keep track of your personal data. Some examples are:

C. Because we are legally obliged to do this

In many cases, we are also required by law to store certain personal data and / or to communicate this to government agencies.
For example, we are required to maintain your internet data for 12 months in order to be able to transfer them to the competent authorities as part of a police or judicial investigation. Or there are still a series of general tax and accounting obligations on the basis of which you must keep records.

D. Based on the express permission we have received from you
Subject to your consent, we also wish to use your data to keep you informed of advertising related to non-similar products and Services from TADAAM, our legal successors or other members of the group.


Who do we share your information with?

A. Data transfer

B. International processing of your personal data.
If personal data are processed outside of the European Union, for example in the case of Stripe, we ensure that this data enjoys an appropriate level of protection there, similar to the protection that they would enjoy in the European Union, through contractual or other measures.

C. Transfers in the context of reorganization, etc
Finally, we reserve the right to transfer data, including personal data, in connection with a reorganization, restructuring, merger, sale or other transfer of assets.


What do we do with anonymous data?

We use anonymous, aggregated data for commercial purposes and reporting both internally and externally. This data can never be returned to a specific natural person. A few examples: location reports (“how many people were at a certain moment in a certain place”), viewing figures for TV channels to determine, for example, the popularity of certain programs. TADAAM guarantees that all these parties that receive data from us can never be traced back to a natural person to be identified.


How do we protect your data?

We attach great importance to the security of your personal data. We therefore use various security technologies and procedures to adequately protect your personal data against unauthorized access, use or disclosure.

For example, we store personal data that you share with us on computer systems that have limited access and are housed in secure buildings. It is your responsibility to keep the password you use to protect your accounts and personal data confidential.


How long do we store your data?

We do not keep your personal data longer than necessary to achieve the purpose for which we collect it. Depending on the purpose, the retention period may therefore differ. For example, traffic data relating to connections is never kept for longer than 12 months and your TV viewing behavior for a maximum of 36 months.

Sometimes the period can also be longer, for example to meet our legal obligations (to meet our accounting and tax obligations, for example, we are obliged to keep your billing information up to 7 years) or because of the legal necessity to keep certain data (in particular your contract, invoices and correspondence relating to complaints in this regard) to be kept as evidence in pending disputes, up to a maximum of 10 years after the termination of your contract.

Certain data from former customers can be used for a period of 2 years after the termination of the contract to recognize the former customer and keep them informed of new products and promotions


What rights do I have and how do I exercise them?

A. What rights do I have?

B. How should I exercise my rights?

To exercise your privacy rights, you must inform us of this by email at gdpr@tadaam.be/. To prevent any unauthorized disclosure of your personal data, we must verify your identity. In case of doubt or ambiguity, we will first ask you for additional information (preferably a copy of the front of your identity card).
You can exercise your privacy rights for free, unless your request is manifestly unfounded or excessive, in particular because of the repetitive nature. In such a case, we have – in accordance with privacy legislation – the right and the choice to (i) charge you a reasonable fee (taking into account the administrative costs of providing the requested information or communication and the costs that accompanied by taking the requested measures), or (ii) refusing to comply with your request.


What about changes to this policy?

This privacy policy may change from time to time, for example due to market evolutions and new processing activities. We therefore invite you to always consult the latest version of this policy on our website (www.tadaam.be/privacy). We will of course inform you in advance via our websites or other current communication channels of any substantive change and we will ask for your prior permission for our (new) processing activities when required by law.


Who can I contact for complaints?

Do you want to report a privacy incident or do you have complaints? Contact us at support@TADAAM.be and clearly state “privacy” in the title.

For complaints related to the processing of your personal data by TADAAM, you can contact the Data Protection Authority, Drukpersstraat 35, 1000 Brussels / +32 (0) 2 274 48 00 / contact@apd-gba.be / www.gegevensbeschermingsautoriteit.be